Return Policy

    Thanks for shopping at Dana Carson Kingdom Ministries!

 

 

Customer satisfaction is our #1 priority. The information below will help us to serve you better if for any reason you are not completely satisfied with your purchase.

 

Returns/Exchanges

You have 30 calendar days to return an item from the date you received it.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item needs to have the receipt or proof of purchase. For CD, or DVD purchases in which the audio or video is not good quality, you must return the original purchase and we will exchange it for a new one. The exchange will be the same item (message or series) you initially purchased.

 

Refunds

If you prefer a refund for a purchase (In-store):

  1. We will inspect the item.
  2. Item must be presented in its original form for refund to be considered.
  3. All returns must be accompanied with a receipt. (printed/emailed)
  4. Items that are more than 60 days old will not be considered for a refund. However, you can receive store credit if approved.

 

If you prefer a refund for a purchase (On-line):

  1. Non-local customers must ship the item with receipt back to us at your own expense.
  2. We will notify you once we have received your returned item.
  3. We will inspect the item.
  4. We will immediately notify you on the status of your refund after inspecting the item(s).
  5. Items that are more than 60 days old will not be considered for a refund. However, you can receive store credit if approved.

 

If your return is approved, we will initiate a refund to your credit card (or original form of payment). You will receive the credit within 3-5 business days, depending on your card issuer’s policies.

 

Shipping

You will be responsible for paying for your own shipping costs for returning your items. Shipping costs are non-refundable.

 

Contact Us
If you have any questions please contact Customer Service - customerservice@drdanacarson.com or call 281-824-4190.

 

Thank you for supporting Dana Carson Kingdom Ministries!